Direct Supply, Inc. - Operations Specialist - October 2011 - Present
- Act as a liaison between our customers and our suppliers to resolve customer service concerns that are in line with outrageous service.
- Provide exceptional customer service to internal and external customers through a focus on quality and timeliness of resolution for a designated product segment.
- Initiate quality improvement strategies and projects to minimize the number of customer service concerns that are reported; collaborate with other internal departments as needed.
- Drive supplier performance through the use of escalation and contract enforcement to meet performance benchmarks for the timeliness of resolution for customer concerns.
- Provide assistance to our Customer Care team as needed, serving as a backup to provide instant customer service to our customers that require immediate action.
- Maintain expertise within a designated product segment in order to troubleshoot as necessary, identify chronic product issues and take action to improve.
- Use reporting resources to analyze performance and engage suppliers to reach specific service benchmarks.
- Manage large-scale product concerns that require specialized management including safety incidents and recall situations.
Starbucks Coffee Company - Barista - May 2006 - September 2011
- Provide world-class customer service to patrons in SE Wisconsin, as dictated by the Starbucks mission statement.
- Effectively communicate with other Starbucks partners in a team atmosphere to ensure accurate, high quality, and timely beverages to customers.
- Create lasting, genuine relationships with customers and the community to build a network of loyal customers for the store.
Pius XI High School - Junior Varsity Men's Volleyball Coach - August 2007 - May 2011
- Build relationships with student-athletes in an effort to assist them in becoming quality young men.
- Make in-game decisions under pressure for the betterment of the team.
- Organize practices, camps and team-related events for one of the top volleyball programs in the state.
- Improve leadership skills on a day-to-day basis, culminating in back to back Classic 8 Conference championships in 2009 and 2010.
Jigsaw, LLC - Communications Intern - January 2011 - May 2011
- Work with a team of four interns to build a complete branding, marketing and PR campaign from scratch for the Jigsaw OrangeAid Internship program.
- Build skills in the communications industry to help effectively recognize and design plans that have synergy in creative, brand and strategy.
Coyle Media, Inc. - SportsFanGraphs Intern - December 2010 - April 2011
- Assist Coyle Media in the implementation of their cutting edge sports social media tracker, Sports Fan Graph, by compiling and entering the contact and social media information for all NCAA Division 1 football programs.